Upscore is headquartered in the UK and is a registered entity regulated by the Financial Conduct Authority (FCA) and the Bank of Spain. Whether you’re applying for a mortgage in Europe, the United States, or Australia, our team and platform work with these oversight standards in mind. As such, you can feel confident moving forward with our services.
Our customer support is available from Monday to Friday during standard business hours. We are a small team, but we aim to respond to all queries within 24 hours on business days. Please note that response times may vary slightly on weekends and holidays.
If you haven’t heard back within the expected time frame, please check your spam or junk folder, as replies can sometimes end up there. If there’s still no response, feel free to follow up by emailing us again. Your inquiries are important to us, and we’re here to assist you as soon as possible.
Yes! We offer personalised support to guide you through the mortgage process and help you find the best options for your needs. We are aware that every mortgage situation is unique, and our team is ready to provide advice and solutions that fit your individual requirements.
If you encounter any issue while using the Upscore app, please let us know by emailing our customer support team with details about the problem. Describe what happened and any error messages you may have received. The more details you provide for us, the faster we will be able to resolve these kinds of issues.
At this time, we do not offer live chat support, but we’re here to respond promptly via email. Our team is dedicated to getting back to you as quickly as possible so you can continue on your mortgage journey smoothly.
Yes! In fact, we actively encourage you to reach out to us before getting started. Our team is happy to answer any questions you may have about our platform, the mortgage comparison process, or anything else on your mind. You can connect with us via the contact information on our website.
Absolutely! We welcome all feedback, as it ultimately helps us improve our services and make the mortgage application process even better for you. Feel free to share any thoughts by using our website or through our social media channels to get a quick response.
Yes, if you have a complaint, you can email us directly. We take customer feedback very seriously at Upscore and will work to resolve your issue as quickly as possible. Just make sure that you include all the relevant details so that we’re able to assist you better.
To reach our customer support team, you can visit our website and use our contact form or email us directly at the address that’s listed there. We aim to make getting answers as easy as possible, so don’t hesitate to reach out to us with any questions, no matter how big or small.
Copyright 2024 – © – Upscore
Upscore Ltd is registered in England and Wales (Company number 14707637). Registered office: 1-2 Charterhouse Mews, London, England, EC1M 6BB.
Licensed by the Information Commissioner’s Office (Licence number ZB533439).
Upscore Ltd is authorised and regulated by the Financial Conduct Authority (FCA), reference number 1011029. Upscore is a credit broker, not a lender. All credit is subject to status. Upscore might receive a commission from the lender if you are accepted for a consumer credit product.
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