Account & App

Does the Upscore app cost money?

No, the Upscore app is completely free to use. We operate on a commission basis with our network of lenders, so you won’t pay anything out-of-pocket to use our service or apply for a mortgage through us. Our goal is to make exploring international mortgage options easy, accessible, and affordable for you.

How do I add my payment information to the app?

Currently, there’s no need to add payment information to the Upscore app; our services are free for our users! We earn fees from lenders if you secure a loan through our platform, so there are no upfront or hidden costs to worry about. Just focus on exploring mortgage options that best fit your goals.

What should I do if I forget my login details?

If you forget your login details, don’t worry. Head over to the login screen, select “Forgot Password”, and follow the instructions to reset it. For security, we’ll send a password reset link to the email associated with your Upscore account. If you’re still having trouble accessing your account, reach out to our support team for assistance.

What are the benefits of creating an Upscore account?

An Upscore account gives you access to our Finance Passport – a personalised tool that helps you compare mortgage options with lenders across different countries. You can:

• View exclusive offers
• Get expert guidance
• Apply remotely

Plus, it’s completely free to use; we’re paid by lenders if you take out a loan, so there’s no cost to you. Creating an account also means you’ll stay informed of any new products or updates to help you make confident decisions about your finances.

How do I create an Upscore account?

Creating an Upscore account is easy. Either download the Upscore app or click the ‘Register’ button on our website, and you’ll be guided through a step-by-step registration process. You’ll need to provide a few basic details, such as your name, email, and a secure password. Once you’ve verified your email, you’ll be ready to use all the services we have to offer.

How do I reset my account password?

If you need to rest your password, head over to the login screen on the Upscore app and select “Forgot Password”. We’ll walk you through a few quick steps to verify your identity, and then you’ll receive a link to set a new password. If you run into any issues, feel free to reach out to our support team for quick assistance.