About Upscore

What is Upscore?

Upscore is a free, user-friendly platform that helps people apply for mortgages across multiple countries! We work with trusted lenders around the world to help you find competitive rates and offers, regardless of your location.

With headquarters in the United Kingdom, we’re focused on making the mortgage process easy and accessible to people in the EU, UK, and US – whether you’re an entrepreneur, remote worker, or international property investor.

How does Upscore work?

Upscore connects you with a network of lenders and mortgage offers based on your personal financial profile and goals. Once you create an account and complete your profile, our platform evaluates mortgage options across multiple countries and presents options that best suit your needs. 

You don’t need to pay to use Upscore; we only earn a fee from lenders if you decide to proceed with a mortgage offer.

Why should you choose Upscore?

Choose Upscore if you’re looking for a mortgage that works for you, not just your location:

• Our platform is free.
• We support remote applications.
• We work with lenders from multiple countries.
• We’re regulated by the UK’s Financial Conduct Authority (FCA) and the Bank of Spain, so you can be sure your experience is compliant and secure.

If you value a mortgage solution that’s both flexible and transparent, we’re here to help!

How does Upscore manage my data?

We take data privacy and security seriously. Upscore follows strict guidelines under UK and EU regulations to protect your information, and we only use your data to help you secure the right mortgage. We will never share your information without permission, and our platform is designed to give you full control over what’s shared with lenders. Rest assured, your privacy is a top priority for us.

Is Upscore right for me?

Upscore is ideal for anyone looking to finance a property outside their home country. We cater to digital nomads, entrepreneurs, and those working remotely across the EU, UK, US, and Australia. If you’ve got an interest in international property and are looking for a mortgage without complex residency requirements, we might be exactly what you need.

Does Upscore offer personalised service?

Yes, we do! We know that finding a mortgage is a personal decision, so we provide tailored options based on your financial profile and preferences. Our Finance Passport service matches you with specific mortgage offers across multiple countries, and our support team is here to answer questions along the way. We’re here to make your mortgage search easier every step of the way.

Is Upscore free to use?

Yes – you can use Upscore completely free of charge! We don’t make our customers pay for our services. Instead, we receive a small commission from lenders when you take out a mortgage, so you can focus on finding the right mortgage without additional costs.

How do I get started with Upscore?

Getting started with Upscore is easy. Just head to our website and set up a free account. Once you’ve finished setting up your profile, you’ll gain access to personalised mortgage options from our network of lenders across multiple countries. From there, you can compare rates and choose the option that’s best for you.

Can Upscore see my financial history?

Upscore only accesses the financial information you choose to share with us. This allows us to match you with lenders more accurately, but we never request or view your entire financial history. You stay in control of what you share; we only pass along the information that’s essential to your mortgage application.

Is Upscore fully licensed and regulated?

Yes, Upscore is fully licensed and regulated! We operate under the oversight of the Financial Conduct Authority (FCA) in the UK and the Bank of Spain. This ensures we meet all the industry standards for compliance, data security, and transparency. You can rely on us for a safe and trustworthy mortgage experience!

Finance Passport

What is Upscore’s Finance Passport?

The Finance Passport is our signature service designed to make securing a mortgage in a foreign country simpler. Think of it as a financial profile that aggregates your key financial data, making it easier for lenders to assess your application. 

With Finance Passport, you can apply for mortgages across multiple countries directly from your device without the hassle of complex documentation. We’ve tailored this tool for any buyers – particularly digital nomads, remote workers, and entrepreneurs – who want a streamlined approach to securing financing abroad.

Which countries does the Finance Passport cover?

Currently, the Finance Passport supports mortgage applications in several countries, including:

• Spain
• Portugal
• United Kingdom
• Italy
• United States
• France
• Australia
• Greece
• New Zealand

Each country has its own lending criteria, but we handle these variations to help you apply seamlessly. We plan to expand into additional regions based on customer demand and lender partnerships as our platform continues to grow. Keep an eye on our website for the latest updates on covered regions!

Can I apply for my mortgage remotely?

Yes, you can apply for your mortgage entirely remotely using the Finance Passport! Our platform allows you to submit and manage your application from wherever you are. We understand that moving or even travelling to apply for a mortgage can be challenging, so we’ve developed a fully digital experience. 

All the essential steps, from document submission to lender communication, can be completed from your device – no travel required.

How does the Finance Passport work?

The Finance Passport securely compiles your financial data, like income and credit history, into a single profile. This makes it far easier to share with international lenders. After you’ve set up your Financial Passport, we help you compare mortgage options and submit applications across the regions we support.

The goal is to simplify and speed up the mortgage application process, ensuring your financial data is presented accurately and transparently to lenders.

What financial data does the Finance Passport use?

Our Finance Passport gathers key financial data points, which include your:

• Income
• Credit history
• Debt obligations 

This information helps lenders evaluate your financial health more easily, which, in turn, lets them assess your mortgage eligibility. All data is securely stored and shared only with lenders directly involved in your application process. We aim to give you full transparency and control over how your information is used!

How long does it take to set up the Finance Passport?

Setting up your Finance Passport is quick and should take less than 30 minutes if you have all your financial documents at hand. You’ll just need to do the following:

1. Enter your basic financial details
2. Upload any requested documents
3. Verify your identity

Once your profile is complete, you’re ready to start exploring mortgage options in any of our supported regions!

Mortgages

Do I need to have a property already to apply for a mortgage?

No! Most people apply for mortgages before even finding the property they wish to buy. Many lenders can even offer an Agreement in Principle (AIP) – a statement from a lender indicating how much they might be willing to lend you – even if you haven’t picked out a property yet. This gives you a head start when you’re ready to start searching.

Why should I get an Agreement in Principle (AIP) before searching for properties?

An Agreement in Principle gives you a clearer idea of how much lenders are willing to give you, letting you focus on homes within your budget. It also shows sellers and agents that you’re serious and speeds up the buying process since some sellers prefer buyers with AIPs already in place.

Are the mortgage rates fixed or variable?

They can be either. Fixed-rate mortgages have the same interest rates over an agreed period, usually 2-5 years. Variable-rate mortgages, however, fluctuate depending on the market. This means your monthly payments could go up or down and are less stable. The right choice depends on your risk tolerance and need for stability.

What is the typical term of a mortgage?

Usually it is around 25 to 30 years, but shorter or longer terms are available depending on the lender and your personal circumstances. Shorter terms mean higher monthly payments and less overall interest. Longer terms mean lower monthly payments but more overall interest.

Can I repay my mortgage early?

You can in most cases, but it’s crucial to check if there will be any early repayment charges (ERCs). Some lenders allow overpayments (up to a certain percentage of the loan) each year without penalties, while others will charge you a fee. Paying your mortgage off early definitely reduces the amount you’ll pay (in interest), but not if you’re charged a litany of fees.

How do I compare mortgages with Upscore?

You can easily compare mortgage options across multiple countries by filling out a short form on our platform. We use your details to connect you with mortgage offers suited to your financial profile and location preferences.

This means you can quickly see which lenders are available and what terms they offer, so you’re able to choose the option that’s right for you. Plus, you can rest assured that our comparison is both transparent and free of charge!

Can I get a mortgage if I’m self-employed?

You can, but the process can be a bit different. Lenders need at least two years of accounts or tax returns to prove your income and may also look more closely at your financial stability. This could mean providing additional documentation, from bank statements to contacts. Having a good credit score and a substantial deposit massively helps your chances.

How do I know if I’m eligible for a mortgage?

It depends on a handful of factors; lenders will assess your:

• Credit score
• Income
• Employment status 
• Size of your deposit
• Debts
• Living expenses
• How much you want to borrow

Each lender has different criteria, so it’s worth using a tool like Upscore to help ensure you’re eligible!

How do I check my mortgage health?

Start by reviewing your:

• Current interest rate 
• Monthly payments
• Remaining balance

If you’ve been paying your mortgage for a few years, it might be worth checking if you’re eligible for a better deal. This is especially true if interest rates have dropped during that time.

Can I use my credit card to get an overseas mortgage?

Whether domestic or overseas, you generally can’t use a credit card to pay for a mortgage directly. Mortgages typically require a deposit paid through your bank account or other verified funds. You could use your credit card for other costs, like property fees or furnishings, but they aren’t a standard payment method for mortgage deposits or payments.

What are the minimum requirements for getting a mortgage abroad?

Each country has its own requirements, but good credit scores, stable incomes, and a deposit (usually 20-40% of the property’s value) are generally universal. Make sure you check local laws and residency requirements, too. Some lenders may want proof of income and assets, as well as details about the property.

How much deposit do I need to pay for a mortgage abroad?

It can vary widely depending on the country and lender. Typically, it is between 20-40% of the property’s value, and the more you pay upfront, the higher your chance of securing the mortgage. Keep in mind that additional costs, like tax and legal fees, could also apply. It’s definitely worth researching the specific requirements of the country where you’re buying. 

What happens to my mortgage if I leave the country?

If you move abroad but still own property in the country your mortgage is based in, you’ll generally still need to continue making payments. Some lenders might let you switch to a different mortgage product or give permission to rent out the property. Make sure you communicate with your lender about any changes to your residency status.

What is an expat mortgage?

Expat mortgages are loans specifically made for people living abroad who want to buy property in their home country or another foreign country. These mortgages often have far stricter criteria since lenders usually see expats as high-risk borrowers. This is because their income is usually earned abroad, making it harder to verify. 

If you want this kind of mortgage, you’ll usually need a larger deposit and might face more documentation requirements to prove your income and financial stability.

Buying Property Abroad

How do I buy property abroad?

1. Start by finding a local real estate agent who specialises in helping foreign buyers.
2. Ensure you know the legal requirements – from permits to residency.
3. Work with a local lawyer who can help you through the legal system without any unexpected issues.
4. Arrange your finances in advance, considering currency exchange rates and foreign bank requirements for mortgages.

Can I buy a second home with Upscore?

Yes, you can! We work with lenders who offer mortgages for second homes. Whether you’re looking for a vacation property or an investment opportunity, we’re here to help. Each lender has unique requirements, so we recommend checking in with us early to learn about eligibility and loan-to-value (LTV) options.

Where should I buy my second home?

It naturally depends on your goals, but choose somewhere you love to visit frequently if you’re looking for a vacation property. Coastal areas in Spain, Portugal, or Italy are great options for this since they have strong tourism potential if you want to rent it out.

If you’re focused more on investment, emerging markets or cities with rising property values are the smarter choice since central European cities can be too pricey. The countryside or certain parts of South America would likely provide higher yields. Just be mindful of local laws and how easily you can travel there from your primary residence.

What taxes will I need to pay on a property abroad?

They vary by country, but the most common taxes are:

• Property transfer taxes
• Ongoing property taxes
• Capital gains tax when selling the property – there are some exceptions here, like in New Zealand, where CGT is reserved for investment properties and doesn’t apply if you lived there for a certain time period.
• Income taxes if you rent out the property

Double-check whether your home country has any tax treaties with the country you’re purchasing property in so that you can avoid double taxation.

What is property investment?

Buying real estate – from residential homes to commercial buildings – with the sole process of generating a profit. This can come from:

• Rental income
• Property value appreciation 
• Flipping properties for a higher sale price 

It’s a popular practice for anyone aiming to diversify their portfolio or target tourism markets. However, it requires careful research, and you usually need to invest a lot of time into it to see substantial results.

Is it worth buying property abroad?

It could be, depending on what you plan on doing with it. If it’s a vacation home, it could save you money in the long run and even offer rental income when you’re not using it. Properties abroad sometimes even offer better returns than domestic real estate, if you’re viewing it as an investment.

However, there are still some risks worth considering before investing:

• Currency fluctuations
• Different tax systems
• Potential legal complications

Can I buy property abroad if I’m retiring?

Absolutely – some countries even actively encourage retirees to move there by offering special visa programs and incentives. Just ensure that you consider factors like:

• Healthcare
• Cost of living
• Ease of obtaining residency
• Local taxes

If you’re from a cold and expensive country like the UK or Germany, you might choose somewhere with lower living costs and nicer weather, such as Spain or Portugal.

Can I use my LISA to buy a house abroad?

No – Lifetime ISA (LISA) funds are only for purchasing your first home in the UK or saving for retirement. If you withdraw the money for any other purpose, including buying a house abroad, you’ll face a 25% government withdrawal charge. This means you’ll lose a significant portion of your savings, so explore other financing options for buying properties abroad.

Where is the cheapest place to buy a house abroad?

Usually in less developed areas outside of Western Europe, such as:

• Eastern Europe 
• Central America
• Southeast Asia (Cambodia, Thailand, or Vietnam are great choices)
• Bulgaria
• Romania
• Mexico
• Brazil

The cost of living will almost always be lower in these regions compared to Central European countries like the UK. Just ensure you’ve considered political stability and ease of access before you commit to a purchase.

Calculators

Can I calculate my mortgage online?

Absolutely. These allow you to input the relevant details (loan amount, interest rates, and loan terms) to get an estimate of your monthly repayments. You can even adjust variables to explore different scenarios, which helps you see the impact of changes in the following:

• Interest rates
• Loan terms
• Down payments

These tools are helpful for planning, but keep in mind that they’re ultimately estimates. For more precise details, it’s best to consult a mortgage advisor.

How does the Mortgage Calculator work?

The Mortgage Calculator works by taking details such as your loan amount, interest rate, loan term, and any additional repayments into account. It then calculates your monthly payment accordingly. It essentially divides your loan into equal monthly payments across the loan term, which includes both principal and interest.

Some calculators also allow for extra contributions, which can reduce the total interest you pay. This tool can be excellent for giving you a rough idea of your budget before fully committing. Just keep in mind that these tools are estimates and shouldn’t be viewed as the true amount.

How does the Borrowing Power Calculator work?

The Borrowing Power Calculator estimates how much you’re able to borrow based on your financial situation. It does this by factoring in the following:

• Income
• Expenses
• Existing debts

By calculating your monthly disposable income and applying a buffer for interest rate changes, this calculator gives a general idea of how much a lender might approve. However, it’s crucial to remember that this estimate doesn’t guarantee approval, as lenders may have additional requirements.

How does the Repayment Calculator work?

The Repayment Calculator gives you an idea of how much your monthly mortgage payments will be. It’s based on the following:

• Your loan amount
• Your interest rate
• Your loan term

You can see how payments might change by adjusting these inputs. For instance, selecting a longer loan term reduces the monthly amount but increases the total interest paid. On the other hand, shorter terms may mean higher monthly repayments but less interest overall. Make sure you use this tool if you need help budgeting mortgage payments!

How does the Mortgage Timeline Calculator work?

By providing an estimate of how long it will take to fully repay your mortgage based on your current repayment rate and any additional payments. If you experiment with extra contributions, you can also see what impact it can have on your loan term and interest savings. 

This can be an invaluable tool for planning – especially if you’re aiming to pay off your mortgage sooner or want to see the impact making extra payments would make.

How does the Stamp Duty calculator work?

The Stamp Duty Calculator estimates what tax you’ll pay when purchasing property, which tends to vary based on the property’s value and location. Stamp duty rates are tiered in many different countries, which means you’ll pay a percentage based on the property price within each rate band.

We’d recommend this calculator if you need help understanding the additional costs of a purchase as it helps you budget more accurately. Just make sure you always check for exemptions or concessions, as these can vary by region.

How does the Lump Sum Payments Calculator work?

The Lump Sum Payments Calculator shows how one-off contributions (known as lump sums) toward your mortgage can reduce both the loan term and total interest paid. When you make a lump sum payment, your principal is directly reduced. This can significantly lower the remaining balance. 

This calculator shows you how much money you can potentially save from making occasional lump sum payments. It provides insight into how even small additional contributions can lead to quicker repayment and lower interest costs over the life of the loan.

How does the Deposit Calculator work?

This helps you determine the deposit you’ll likely need for a specific property purchase, which is typically a percentage of the property’s value. Start by inputting the price of the property you’re considering, and the calculator will show the deposit amount required. Lender requirements may change the specific figure, but it’s usually around 5-20%.

You can also factor in any loan insurance costs if your deposit is less than 20%, so it’s a great way of seeing how close you are to reaching your deposit goal.

Do I need to calculate stamp duty before buying land overseas?

Yes. Working out stamp duty before you buy land abroad is imperative because of how big an expense it usually is. Stamp duty rates, eligibility, and exemptions tend vary greatly between countries, it helps if you research the specific rules for the destination you are buying in.

Furthermore, some regions have different rules for non-residents, which can also impact the total amount. As such, it’s worth consulting local experts or legal advisors if you want a clear picture of these costs and to avoid surprises.

How long will it take to repay my mortgage?

It depends on a few different factors, such as:

• Your loan term
• Your repayment schedule
• Any extra contributions you make

Standard loan terms usually last around 25-30 years, but making additional payments can significantly reduce this timeline. It helps if you use our Mortgage Timeline Calculator or Lump Sum Payments Calculator to see how extra contributions may impact the repayment period. If you are considering making extra payments, just make sure you check with your lender to see if there are any fees or restrictions on early repayment.

Account & App

How do I reset my account password?

If you need to rest your password, head over to the login screen on the Upscore app and select “Forgot Password”. We’ll walk you through a few quick steps to verify your identity, and then you’ll receive a link to set a new password. If you run into any issues, feel free to reach out to our support team for quick assistance.

How do I create an Upscore account?

Creating an Upscore account is easy. Either download the Upscore app or click the ‘Register’ button on our website, and you’ll be guided through a step-by-step registration process. You’ll need to provide a few basic details, such as your name, email, and a secure password. Once you’ve verified your email, you’ll be ready to use all the services we have to offer.

What are the benefits of creating an Upscore account?

An Upscore account gives you access to our Finance Passport – a personalised tool that helps you compare mortgage options with lenders across different countries. You can:

• View exclusive offers
• Get expert guidance
• Apply remotely

Plus, it’s completely free to use; we’re paid by lenders if you take out a loan, so there’s no cost to you. Creating an account also means you’ll stay informed of any new products or updates to help you make confident decisions about your finances.

What should I do if I forget my login details?

If you forget your login details, don’t worry. Head over to the login screen, select “Forgot Password”, and follow the instructions to reset it. For security, we’ll send a password reset link to the email associated with your Upscore account. If you’re still having trouble accessing your account, reach out to our support team for assistance.

How do I add my payment information to the app?

Currently, there’s no need to add payment information to the Upscore app; our services are free for our users! We earn fees from lenders if you secure a loan through our platform, so there are no upfront or hidden costs to worry about. Just focus on exploring mortgage options that best fit your goals.

Does the Upscore app cost money?

No, the Upscore app is completely free to use. We operate on a commission basis with our network of lenders, so you won’t pay anything out-of-pocket to use our service or apply for a mortgage through us. Our goal is to make exploring international mortgage options easy, accessible, and affordable for you.

Advice

How do I buy my first overseas home?

1. Look into the property market in the country you’ve chosen. Learn its local laws and find a good real estate agent
2. Figure out financing options, like mortgages or international banks
3. Don’t forget additional costs like taxes or legal fees

It can help to visit the area beforehand so you can make a more informed decision.

How do I save for a mortgage?

1. Set a clear goal for your deposit and associated costs
2. Open a dedicated savings account and create a budget to track your income and expenses
3. Cut back on non-essential spending
4. Consider setting up recurring payments into your savings account each month after you’ve been paid
5. Government schemes like Help to Buy ISAs can also be helpful if you’re eligible.

Should I move abroad?

It’s a major decision that depends on your personal and professional goals in life. You’ve got factors like quality of life, healthcare, and language barriers in your target country that are worth considering, as well as leaving your family and social life behind. 

If you’re relocating for work, weigh the career benefits against the challenges of adjusting to a new culture. A trial visit or temporary move there can be helpful so you know it’s right for you in the long term. Sometimes we just need a brand new challenge in life or are fed up with the current routines we have, so moving to a new country can definitely offer a new lease of life. 

Can I buy property if I work abroad?

Absolutely – the process slightly varies depending on the country, though. You’ll first need to meet the legal and financial requirements of the country where you’re purchasing property, which includes securing any financing. Some countries have restrictions on foreign buyers, so you’ll need to research these in advance, too.

If you need a mortgage, international banks or lenders who specialise in expat financing should be able to help. Finally, there are currency exchange risks and tax obligations you’ll need to manage, which can be complicated when dealing with multiple countries.

Do student loans affect your mortgage?

Student loans can affect your ability to secure a mortgage, but not always negatively. Lenders take your debt-to-income ratio into account, so your monthly student loan repayments will factor into this. If your loan payments are low and your income is stable, chances are you should get a mortgage without any hassle.

Higher monthly payments, however, can reduce the amount you’re able to borrow. You need to disclose your student loans upfront in order to avoid any issues later in the process.

Can I keep my UK mortgage if I move abroad?

Usually, but you still need to inform your lender. They might change the terms if you’re no longer living in the property and could even convert it to a buy-to-let mortgage if you rent it out. Some lenders also offer expert mortgage products if you fancy buying another property in the UK.

Can I lose my British residency if I move abroad?

Moving abroad doesn’t automatically mean you lose your British residency. That said, you might be classed as a non-resident for tax purposes if you’re away for a long time. Your citizenship remains, but staying connected to the UK is important if you want to maintain residency benefits like healthcare.

Moving Abroad

Why should I move to Spain?

From the warm Mediterranean climate to its rich cultural history, Spain offers a fantastic mix of lifestyle benefits and remains one of the most popular countries for European expats. The cost of living is generally far more affordable than in other Western European countries, too – especially outside of major cities like Madrid and Barcelona. 

Aside from this, Spain boasts:

• Excellent healthcare and education options
• Vibrant social scene and nightlife
• Diverse landscapes and islands
• A strong emphasis on work-life balance

Why should I move to Portugal?

Like Spain, Portugal is known for beautiful coastlines and relatively low cost of living. Cities like Lisbon and Porto are for you if you’re a history fan, but even more rural parts of the country are stunning and culturally rich. 

Portugal’s Golden Visa program (where you can gain residency through a hefty investment into real estate, Portuguese businesses, or arts) and fairly low tax rates are another pull factor for expats across europe.

Why should I move to the UK?

Sunny weather isn’t a guarantee in the UK in the same way as Portugal or Spain, but among the history, culture, and modern conveniences, it’s still an attractive place to live. London, Manchester, Edinburgh, and plenty other cities offer vibrant job markets – particularly in finance, tech, and creative industries.

The UK is also home to some of the world’s top universities, and free healthcare is accessible to residents via the NHS. The cost of living in major cities may be very high, but you’re not short of beautiful countryside if you’d prefer more rural living.

Why should I move to Sweden?

Sweden consistently tops the list of best places in the world to live for quality of life, thanks to its:

• Strong social welfare system
• Excellent work-life balance
• Stunning natural landscapes
• World-class healthcare and education
• Progressive values, with a culture of equality and sustainability
• Vibrant cities
• Great public transportation
• High level of English proficiency

Just be wary that it can get particularly cold during the winter!

Why should I move to the US?

The United States is as rich in opportunities as it is in variety. Bustling cities like Manhattan or Los Angeles are ideal for career growth and nightlife, but the majority of land in the States is peaceful and picturesque. The cultural diversity is also a major draw, with no shortage of cuisines and lifestyles to explore 

The cost of living and healthcare is high in the United States, but it’s still home to some of the world’s top universities and innovative companies. This makes it a solid choice for anyone who wants a blend of professional and personal development.

Why should I move to Italy?

Italy offers one of the richest cultural experiences in all of Europe with its:

• Historic cities
• Stunning landscapes
• World-renowned cuisine
• Art, history, and culinary traditions

Cities like Rome, Florence, and Milan are excellent for professional opportunities, while smaller towns and rural areas provide a more affordable pace of life. The healthcare system is ranked highly in Italy, too, which gives it an edge over countries like the United States. 

Why should I move to France?

France provides a great blend of elegance and modern living, as well as:

• Excellent healthcare
• High standard of education
• A rich history of art, philosophy, and cuisine

Paris is a top spot for those in fashion, finance, and art, but bear in mind it’s one of the most expensive cities in all of Europe. Cities like Lyon and Bordeaux, however, are far more affordable and still provide a high quality of life. You won’t be short of culture in France – from diverse landscapes to a world-renowned food and wine scene.

Why should I move to Greece?

Beautiful Mediterranean climate and historical riches aside, the cost of living in Greece is far lower than most Western European countries. Tourist hotspots like Mykonos and Santorini are costly, but the majority of mainland Greece is affordable for locals and expats. Known for its hospitality, Greece offers a far more relaxed lifestyle than what you may be used to in the UK or US, and family and social life are highly valued here.

The country may lack some of the infrastructure of Northern European countries – from public transport to healthcare – but it’s still a top choice for anyone looking for a simpler lifestyle.

Why should I move to Australia?

Australia isn’t the most affordable country to live in, but the country, at large, is known for:

• High quality of life
• Beautiful landscapes
• A friendly, laid-back culture
• Great weather
• A strong job market – particularly in sectors like healthcare, education, and tech
• Excellent healthcare and education systems
• Stunning beaches

Why should I move to New Zealand?

New Zealand is a country that consistently ranks high in quality of life, whether that’s due to excellent healthcare or a welcoming attitude toward newcomers. It’s also ideal for nature lovers, with a great range of outdoor activities, such as:

• Hiking
• Skiing 
• Water sports

The job market is favourable for skilled workers, too, particularly in healthcare, engineering and IT. New Zealand would be a solid choice if you’re looking for great weather and a slower-paced lifestyle.

Is it difficult to move abroad?

It can definitely be challenging if you’re ill-prepared due to all the logistics and adjustments you need to make. That’s just in terms of culture and language difficulties, but in terms of how easily you can physically move to a country depends on their visa and residency requirements. Make sure you research visa options, arrange your finances, and learn about the local culture if you want to make the transition smooth.

Careful planning and preparation definitely make this a less daunting prospect.

What happens to my pension if I move abroad?

You’ll usually still be able to receive your pension, though the rules vary by country and pension provider. Some pensions allow international payments, while others could freeze or adjust the amount based on where you live now.

Tax rules and currency exchange rates can also have an impact on your pension’s value, so ensure you’ve consulted a financial advisor prior to moving. This allows you to understand how living abroad might affect your retirement income.

Can I move abroad with my family?

Absolutely – some countries even offer family visas or allow for family reunification. This makes it far easier to bring spouses, children, and sometimes even extended family members. Schooling and healthcare are essential factors to consider when moving with your family, so ensure you’ve researched these far in advance. This will make the process a lot smoother and more manageable.

Can I keep my bank account if I move abroad?

In most cases, you will be able to keep your bank account when moving abroad. However, it depends on your bank’s policies and your new country’s regulations. A lot of banks will charge higher fees for international transactions, so you’d be far better off financially if you opened a local account.

Alternatively, online and international banks, which cater to expats, can provide flexible options with lower fees and easy access to multiple currencies. Just make sure you check with your current bank so you can understand what options would be best suited.

Contact Us

How can I contact Upscore customer support?

To reach our customer support team, you can visit our website and use our contact form or email us directly at the address that’s listed there. We aim to make getting answers as easy as possible, so don’t hesitate to reach out to us with any questions, no matter how big or small.

Can I email Upscore with a complaint?

Yes, if you have a complaint, you can email us directly. We take customer feedback very seriously at Upscore and will work to resolve your issue as quickly as possible. Just make sure that you include all the relevant details so that we’re able to assist you better.

Can I provide feedback to Upscore?

Absolutely! We welcome all feedback, as it ultimately helps us improve our services and make the mortgage application process even better for you. Feel free to share any thoughts by using our website or through our social media channels to get a quick response. 

Can I speak to Upscore before I use their services?

Yes! In fact, we actively encourage you to reach out to us before getting started. Our team is happy to answer any questions you may have about our platform, the mortgage comparison process, or anything else on your mind. You can connect with us via the contact information on our website.

Is there a live chat option for Upscore customer support?

At this time, we do not offer live chat support, but we’re here to respond promptly via email. Our team is dedicated to getting back to you as quickly as possible so you can continue on your mortgage journey smoothly.

How do I report a problem with the app?

If you encounter any issue while using the Upscore app, please let us know by emailing our customer support team with details about the problem. Describe what happened and any error messages you may have received. The more details you provide for us, the faster we will be able to resolve these kinds of issues.

Will I receive tailored support?

Yes! We offer personalised support to guide you through the mortgage process and help you find the best options for your needs. We are aware that every mortgage situation is unique, and our team is ready to provide advice and solutions that fit your individual requirements.

What should I do if I don’t receive a response from customer support?

If you haven’t heard back within the expected time frame, please check your spam or junk folder, as replies can sometimes end up there. If there’s still no response, feel free to follow up by emailing us again. Your inquiries are important to us, and we’re here to assist you as soon as possible.

What are Upscore’s customer support hours?

Our customer support is available from Monday to Friday during standard business hours. We are a small team, but we aim to respond to all queries within 24 hours on business days. Please note that response times may vary slightly on weekends and holidays.

Where is Upscore registered?

Upscore is headquartered in the UK and is a registered entity regulated by the Financial Conduct Authority (FCA) and the Bank of Spain. Whether you’re applying for a mortgage in Europe, the United States, or Australia, our team and platform work with these oversight standards in mind. As such, you can feel confident moving forward with our services.

Loans & Lenders

Can I get a loan to buy property abroad?

You can find lenders who provide financing options specifically designed for purchasing property abroad, but international property loans are usually far more complex than domestic ones. This is primarily because of additional factors like currency exchange rates and foreign property regulations. Certain lenders have partnerships with financial institutions to make the process easier, though.

Just make sure you check with your lender and speak with some local experts in the country you’re interested in to be sure.

What is the minimum loan amount for buying property abroad?

Minimum loan amounts are always going to depend on the lender, where the property is located, and its value. Generally speaking, international property loans start at around £77,000, but this can vary on the factors listed above. It helps if you check with your lender so that you can confirm their requirements. This is because many lenders have minimum thresholds due to the increased complexity of overseas transactions.

Does Upscore provide multiple options for lenders?

Absolutely – we’ll connect you with a network of lenders in order to find a mortgage that suits all your needs. As opposed to only having one option, this allows you to compare:

• Rates
• Terms
• Conditions

This way, you can find a lender that best fits your financial situation and property goals.

What type of mortgage loan can I get?

You can choose from several types of loans when applying for a mortgage, which are:

• Fixed-Rate Mortgages: The best option for keeping your interest rate stable over the life of the loan.
• Adjustable-Rate Mortgages (ARM): These mortgages start with a lower rate that can increase over time.
• Interest-Only Loans: These allow you to pay just the interest initially. While this lowers your monthly payments, it still requires full repayment later.

The best option for you, however, will always depend on your financial goals, budget, and risk tolerance.

What is a fixed mortgage loan?

Fixed mortgage loans have an interest rate that stays the same throughout the loan term. This means your monthly payment will not fluctuate, unlike other loan types, such as adjustable-rate mortgages. These are ideal if you prefer predictable monthly payments and plan on staying in your home for a while. 

They provide stability, which makes it far easier to budget over the life of the loan. Just be aware that initial rates might be slightly higher than adjustable-rate options.

What do mortgage lenders look for?

Lenders assess several different factors when considering your mortgage application. This includes the following:

• Credit score
• Income
• Debt-to-income ratio
• Credit utilisation
• Employment history
• Asset reserves 

The specific factors may change depending on the country, but all lenders want to confirm that you have a reliable income and the financial means to make consistent mortgage payments. A good credit history also helps, as it shows your track record of repaying debts on time.

How far back do mortgage lenders look?

Mortgage lenders typically review your financial history over the past 2-3 years, with a primary focus on the following:

• Income
• Employment stability
• Credit report
• Recent major financial activities

They may also look further back if there are any large financial events like bankruptcies or foreclosures. That said, recent financial behaviour usually has the most impact on lending decisions.

Do mortgage lenders look at my bank statements?

Yes. Mortgage lenders usually request bank statements from the past two to three months, regardless of the country, in order to verify:

• Your financial stability
• Your income consistency
• To check for any unusual transactions. 

They want to ensure that you’ve got sufficient funds to make a downpayment, as well as closing costs and ongoing payments. Bank statements provide good insight into your spending and saving habits. This means it’s crucial to maintain a stable account balance during the loan application process.

What address history do I need to provide to get a loan?

The majority of lenders require a minimum of two years of address history. This is because they use this information to verify your stability and ensure accurate identity checks. Make sure you’re prepared to list previous addresses if you’ve moved frequently. Consistent address history generally makes lenders feel more confident in your application.

Do I pay a mortgage lender fee?

Yes, the majority of lenders charge a fee for processing a mortgage. This is often called an ‘origination fee,’ which tends to range from 0.5% to 1% of the loan amount. This fee primarily covers:

• Administrative work
• Underwriting
• Other processing costs

Some lenders may waive certain fees or just include them in the loan terms, so it’s definitely worth discussing upfront.

Credit Scores

What credit score do I need for a mortgage loan?

Different countries have different measurements for credit scores, so the specific rating you’ll need will depend on the country you’re looking to buy property in. In the United States, for instance, most lenders look for a credit score of at least 620 for conventional loans. However, government-backed loans, like FHA, may have lower requirements (often around 580).

High scores generally lead to better interest rates and terms. If your score falls below these benchmarks, make sure you improve it before applying so you can increase your options and save more money.

What is credit scoring?

It’s a system lenders use to assess your creditworthiness. Your score is calculated based on factors such as the following:

• Credit history
• Payment history
• Debt levels
• Credit mix
• New credit applications
• Credit utilisation

High scores demonstrate that you use credit responsibly, which makes you a more favourable candidate for loans. Low scores, however, may signal higher risk to lenders as it suggests you can’t be trusted with large loans.

How do I check my credit score?

You can check your credit score through various online monitoring services, most of which are free. Many credit card companies and financial institutions also provide access to their customers.

Checking your own credit score is known as a ‘soft inquiry’ and won’t have an impact on your credit score. ‘Hard inquiries’, however, are done by loaners when you apply for a loan. Too many hard inquiries in a short time period can lower your credit score, as it suggests you may not be financially stable. Regularly checking your score yourself, however, helps you know where you stand and spot any inaccuracies on your credit report.

How can I improve my credit score?

Improving your credit score is a time-consuming process, but it’s still achievable if you take the following steps:

• Pay your bills on time
• Reduce credit card balances
• Avoid new debt
• Address any errors on your credit report

Regularly reviewing your credit score is classed as a ‘soft-inquiry’ on your credit report, meaning it doesn’t harm your rating like ‘hard-inquiries’ do. This means regularly checking your score is a great way of knowing where you stand and helps you spot any inaccuracies that could impact your ability to secure a loan.

What is the Score Booster?

Our ‘Score Booster’ is a tool designed to help you improve your credit score by outlining ways you can improve financial habits. It analyses your credit report, and then offers suggestions tailored to your profile. These could be anything from reducing outstanding balances to correcting report errors – in turn raising your score and making you more attractive to lenders!. 

How does the Score Booster work?

Score Booster examines your credit profile, then highlights actions that can improve your score based on your current habits. This could be adjusting payment timing or reducing outstanding balances, for instance. By following these steps, you can gradually increase your credit score and potentially lower your interest rates.

How do I see which mortgages I can afford?

Start by considering your:

• Monthly income
• Debt obligations
• Down payment size
• Any other monthly expenses

Mortgage affordability calculators can help you estimate this by showing a more clear picture of your borrowing capacity. Furthermore, many lenders also offer pre-approval processes to help clarify your financial standing and what you’re likely to qualify for.